Questions, problems, or anything that looks wrong
Email support@acrisapp.com. Please include your iOS version and what you were doing when the problem happened — it makes a real difference.
A website I blocked still opens in Chrome.
Apple's Screen Time system only applies website blocks in Safari. This is a limitation of
iOS, not of Acris, and affects every app that uses Apple's blocking system.
My daily limit blocked an app straight away.
A daily limit counts your whole day, so if you are already past the limit when you switch
it on, it blocks immediately. That is deliberate — a limit that ignored earlier use would
not be a daily limit.
My blocks stopped working.
Acris stops enforcing if its subscription is no longer active, so that you are never locked
out of your own apps by an app you are not paying for. Your rules and lists are kept. If
your subscription is active and blocks are still off, open Acris — if it offers
Resume blocks, tap it.
I turned off Screen Time access and now nothing works.
Apple invalidates every saved app selection when Screen Time access is withdrawn. After
granting it again you will need to choose your apps once more. Acris cannot restore the
old selections; Apple does not allow it.
Subscriptions are handled by Apple. You can view, change or cancel yours in Acris under Settings, or in the Settings app under your name, then Subscriptions. Cancelling stops the next renewal; access continues until the current period ends.
Product analytics and setup screen recording are both optional, both off unless you turn them on, and neither affects what Acris does. Turn either on or off in Acris under Settings › Privacy, where you will also find your Privacy ID — include it if you ask us to delete your data.
See the privacy policy. In short: what you block stays on your device, and Acris cannot see the names of the apps or sites you choose.