Acris: Support

Questions, problems, or anything that looks wrong

Email support@acrisapp.com. Please include your iOS version and what you were doing when the problem happened. It makes a real difference.

How the Diet works

What is a Diet?
You choose the apps you want to manage, then set an allowance for each weekday. Acris measures your time in those apps and shows you one balance: how much is left today, and whether the week as a whole is ahead or behind. Going over is allowed. It is a diet, not a lock.

What happens when my allowance runs out?
Those apps get a guardrail. It is a screen with a way through, not a wall: Close app backs you out, and Continue in Acris brings you here, where a short pause runs and you choose 5, 15 or 30 more minutes. Nothing is granted until you choose. If you abandon the pause, no extra time is given.

What is a cheat day?
A day you set to be unmeasured. Nothing counts toward your week, in either direction, and it is not a day with a zero allowance. Schedules and Focus sessions still work on a cheat day.

I changed my allowance and today's number moved.
That is intended. A change applies to the whole of today, including time you spent earlier in the day. Days that have already closed keep the allowance they were measured against and never change.

My history only goes back about a month.
Apple keeps roughly 30 days of Screen Time history on the device, and Acris can never see further back than that. Days before you set up your Diet show as not tracked, and are left out of your averages rather than counted as zero.

When something is wrong

A website I blocked still opens in Chrome.
Apple's Screen Time system only applies website rules in Safari. This is a limitation of iOS, not of Acris, and affects every app that uses Apple's system.

A list says "Needs attention".
Apple invalidates every saved app selection when Screen Time access is withdrawn, so after granting it again you have to choose the apps in that list once more. Acris cannot restore the old selections; Apple does not allow it. Anything relying on that list, your Diet and any schedule using it, is marked too, because a rule that looks switched on while covering nothing is worse than one that is clearly off.

My rules stopped working.
Acris stops enforcing if its subscription is no longer active, so that you are never locked out of your own apps by an app you are not paying for. Your plan and lists are kept. If your subscription is active and rules are still off, open Acris and follow the prompt to resume.

Managing your subscription

Subscriptions are handled by Apple. You can view, change or cancel yours in Acris under Settings, or in the Settings app under your name, then Subscriptions. Cancelling stops the next renewal; access continues until the current period ends.

Privacy

See the privacy policy. In short: your Screen Time data stays on this device, Acris never sends it anywhere, and it is only used to show you your own usage.